Effective date July 2019
This privacy statement applies to www.thelaurelsreeth.com owned and operated by The Laurels Reeth Bed and Brekafast. The privacy statement describes how we collect and use the information, which may include personal data, you provide on our web site www.thelaurelsreeth.com, via email or over the phone.
The types of personal data that we collect includes:
Your first name, last name, email address, phone number and home address.
Credit/debit card details (type of card, card number, name on card, expiration date and security code).
Guest stay date, including date of arrival and departure, special requests made, observations about your service prefrences, facilities or any other services used.
Data you provide regarding your marketing prefrences or in the course of participating in promotional offers.
What legal basis are used to justfy the collection of your personal data?
We use "contract" and/or "legitimate interest" as the legal basis for collecting, storing and processing your personal data when:
*You make a booking
*You contact us with a booking enquiry, or
*You submit a review.
We use "consent" as the legal basis for collecting , storing and processing your personal data only.
Data we collect automatically
When using our website, we also collect information, some of which may be personal data.
We use your personal data for the following purposes:
*Reservations. We use your personal data to complete and administer your online, email or telephone booking.
*Customer service. We may use your personal data to enhance your customer service experience.
*Guest reviews. We may use your contact data to invite you by e-mail to write a guest review after your stay. This can help other travellers to choose the accommodation that suits them best. If you submit a guest review, your review may be published on our website.
Where is the personal data stored, who has access to it, and how secure is it?
Any personal data collected via our website is held within a secure, password protected system, only authorised users with valid user names and passwords have access to the data held on this system. The system is stored on a secure server that is located in a secure UK data centre where only authorised personnel have access to the building.
How long do we store your personal data for?
If you have made a booking with us we store your personal information for a minimum of 7 years as HMRC and other government bodies require us to keep transactions and invoicing records for this length of time. If you have requested information from us via our website or via phone we will store your personal data on file for a minimum of 1 year, but we will not send you any marketing information.
We do not share any personal data with any third parties and never pass information onto anyone else.
We will always send you a confirmation e-mail on booking.
How can you access, review and amend your personal data which we hold?
You have the right to know what personal information we hold about you and are free to amend the personal data we hold about you at any time. To review or update your personal data please contact us at firstname.lastname@example.org or 01748 880257.
Who can you complain to if you have an issue with the way we process or store your personal data?
If you believe that our processing of your personal data infringes data protection laws then you have the right to complain to the supervisory authority for data protection. You will need to contact the appropriate authority in your EU country of residence, In the UK the supervisory authority is the ICO.